If you are not able to make a call or won’t receive any calls on your Android smartphone, then their might be a number of issues. But before you go out and order a new phone, you can take a look at this article and know some proven solutions to fixes your issue.
Causes of an Android that Stops Making or Receiving Calls
- You might be in a dead zone
- If airplane mode could be turned on
- Your bill might not be paid up
- Malware could be wreaking havoc on your phone
- If their is a software issue
What to Do When Phone Calls Don’t Work?
Make Sure you are Within a Network Area
There are some rare, dead spots are exist in a basement or on mass transit and if you encounter this when underground or incase you are in a rural area. Make sure you are in a good network area. if you’re near another country’s border and your phone thinks you’re roaming and reception issues can also happen. If you are urgently need to make an important call but have no service, then you can turn on Wi-Fi calling if you have a solid Wi-Fi connection. There are also free internet phone call apps that are available on market, that you can serve as a good substitute until you get back your mobile service.
Make sure Airplane Mode is Off
- If your Airplane mode is enabled, then that will turn off your mobile networks and incoming phone calls go to voicemail. If you have accidentally switching your airplane mode on, then you are not able to make or receive any calls on your mobile, you can easily turn it back off.
- Sometimes, even if airplane mode is off, you can switch it on for 5-10 seconds, and then you can turn it off. This on off process can fix problems with calls and mobile data, while you’re checking the setting, you can try this fix.
Turn on Mobile Data
When your phone connects to a network, you should see your carrier’s name at the top of the screen. If you don’t connected to a network, then you will see “not connected” or “roaming”.
Clear Cache of the Phone App
This is one of the safest method you can use to fix your incoming and outgoing call issue. Clear Cache of your phone app won’t delete anything.
Reboot in Safe Mode
It might not be a permanent solution, though there are some reports that this works for some people.
Contact your Network Provider
Even if you have auto-pay set up, sometimes due to problems with your bank or a technical glitch it can fail. If your auto payment was failed then, your carrier should alert you about this. If there isn’t a payment issue, then technical support can help you check for other problems and inform you of network outages. But, if you have paid your bills and still not it fixes your problem then you should contact your service provider.
Check for Malware
Sometimes malware hits Android phones. You can remove malicious apps from your device to fix your problem.
Restart your Phone
If none of the above problem you have on your phone, then a simple restart can fix many issues.
Reset Network Settings
- We’ve seen users with this problem fix it in under a minute by resetting all the network settings. On some Androids, this option is called Reset Mobile Network Settings.
- You can go to your Settings, select the option ‘System’ and then tap on ‘Reset’ options to get this setting.
Do a Factory Reset
If a simple restart doesn’t solve your problem, then full software reset can take care of issues but before doing this make sure you’ve backed up your important data.
Visit your Service Center
If all of the above method fails, then the issue might be due to hardware damage. You can either find out if it’s worth repairing or how to get a replacement. If you can, bring your phone to a local store so the tech can conduct some troubleshooting.
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