Truecaller Introduces New AI Tools To Assist Users In Avoiding Scam Calls.

In Brief

• This feature develops a call-screening solution to thwart fraud and scam calls by utilizing machine learning, speech-to-text, and natural language processing technologies.
• To filter and identify calls, Truecaller Assistant makes use of cloud telephony and machine learning.
• Android users can presently download a free 14-day trial of Truecaller Assistant.

From Divya Bhati: In response to the increasing number of scam cases in India, Truecaller recently unveiled a new AI-powered tool to assist users in avoiding scam calls. The business introduced Truecaller Assistant, a new service that uses machine learning and cloud telephony to screen and identify calls. By identifying callers, customers may prevent unwanted or potentially spammy calls.

Google Play presently hosts Truecaller Assistant for Android users. It is a programmable, interactive, digital receptionist that answers users’ calls automatically and assists them in avoiding obtrusive callers.

According to additional information provided by Truecaller, the new AI can swiftly answer incoming calls and provide live transcriptions of the caller’s speech, which can be useful for users in identifying the caller and understanding why they are calling. On the basis of this information, users can choose whether to pick up the call, ask for more details, or simply designate it as spam.

Rishit Jhunjhunwala, MD India at Truecaller, said on the new functionality, “Up till now, Truecaller would show you who’s calling. However, you can now allow Truecaller Assistant to speak with the caller on your behalf.

“This is a really exciting next step for us in assisting customers in entirely avoiding spam and shady callers. We’ve already launched this in a few areas, and we’re thrilled to offer it to Truecaller fans in India, he continued.

Workings of Truecaller AI Assistant

• By taking and transcribed the incoming call for you, Truecaller AI Assistant streamlines call screening.
• As a result, whenever a user receives a call, they have the option of rejecting it or having it sent to their virtual assistant.
• When the call comes in, the Assistant will answer it on your behalf and translate the message into text using voice-to-text technology.
• Users will be able to see the caller’s identity and the reason for the call on the screen once the caller responds to your Assistant’s greeting.
• After that, users can access the chat window to learn more about the call, and based on the details the Assistant has supplied, they can choose to accept or reject the call or even designate it as spam.

The business adds that a 14-day free trial of the new Truecaller Assistant is being offered to Android customers. After the trial, customers can add the Assistant as part of the Truecaller Premium Assistant plan for a monthly cost of Rs 149. Currently, the plan is accessible for Rs 99 as part of a short special offer.

In India, Truecaller Assistance will at first offer English, Hindi, and ‘Hinglish’. Users can select from a variety of personalized assistants with various accents and intonations, speaking in a variety of styles such as courteous, friendly, or professional.

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